We want you to be pleased with your purchase. However, if you are not completely satisfied, you may exchange or return the item(s) in your order. In every online order you will find a prepaid return shipping label. Please use that to send back the item(s) you wish to return.
Packages must be returned within 14 days of the delivery date in order to receive a full refund. Orders received within 30 days of the delivery date are eligible for store credit.
Once we receive a return, we will inspect it to make sure there are no damages. All returns must be unworn, unwashed, and unused to be eligible for a refund or store credit.
*Please note that we will only accept returns or exchanges for items bought online at allenschwartz.com. Merchandise purchased from other retailers, including department stores or specialty stores must be returned/exchanged to the store from which it was originally purchased, and is subject to the return policy of the originating retailer.
To process a return or exchange for allenschwartz.com, please follow the guidelines and instructions below:
Once the merchandise has been returned in its original condition, your refund/credit will be processed within 7 business days. If a refund is due, a credit will be issued in the original form of payment.
Please note that the credit may not show up until your credit card's next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they receive the information from us.
Final approval on all returns and exchanges will be made solely at our discretion.
We have partnered with a third party to service our international customers. Once you have created your shopping Cart, choose the "International Checkout" button. You will then be automatically transferred to a page where you will be provided with international shipping costs as well as duties and taxes for your shipment.
Upon completion of your order, your credit card will be charged for the entire purchase. We will ship the goods to the third party distribution facility where they will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.
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