Customer Care

US RETURN/EXCHANGE POLICY

 

All orders placed before 12pm PST will be processed that day. If an order is placed after 12pm PST it will be processed and shipped the following day. All orders placed after 12pm PST on a Friday will be processed the following Monday.

Please note that we require a signature upon delivery only on orders over $600.

We want you to be pleased with your purchase. However, if you are not completely satisfied, you may exchange or return the item(s) in your order. In every online order you will find a prepaid return shipping label. Please use that to send back the item(s) you wish to return.

Packages must be returned within 14 days of the delivery date in order to receive a full refund. Orders received within 30 days of the delivery date are eligible for store credit.

Once we receive a return, we will inspect it to make sure there are no damages. All returns must be unworn, unwashed, and unused to be eligible for a refund or store credit.

*Please note that we will only accept returns or exchanges for items bought online at allenschwartz.com. Merchandise purchased from other retailers, including department stores or specialty stores must be returned/exchanged to the store from which it was originally purchased, and is subject to the return policy of the originating retailer.

To process a return or exchange for allenschwartz.com, please follow the guidelines and instructions below:

  • Unwashed, unworn, unused merchandise with original tags attached, may be returned within 14 days of delivery for a refund.
  • Unwashed, unworn, unused merchandise with original tags attached, may be returned within 30 days of delivery for store credit.
  • Any items returned after the 14 day period are eligible for store credit or exchange only. Exchanges and online store credit will only be issued within 30 days of delivery.
  • Note that if the item(s) returned, DO NOT have original tags or are soiled/damaged NO REFUND OR EXCHANGE will be applied.
  • E-gift cards are not eligible for returns, exchanges, or cash value.
  • If we identify an unreasonable return pattern, we may restrict or refuse future transactions from such customers.  

 

US REFUNDS

 

Once the merchandise has been returned in its original condition, your refund/credit will be processed within 7 business days. If a refund is due, a credit will be issued in the original form of payment.

Please note that the credit may not show up until your credit card's next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they receive the information from us.

Final approval on all returns and exchanges will be made solely at our discretion.

 

STORE CREDIT

 

  • Store Credit will be issued as an “e-gift card.”
  • Store Credit can only be used on our website, www.allenschwartz.com.
  • Store Credit cannot be transferred to another person or account.
  • Store Credit may not be purchased and is only provided when previously purchased items have been returned and you were given “store credit.”
  • Store Credit may NOT be used to purchase gift cards.
  • Any purchase amount that exceeds the value of the Store Credit will require an additional method of payment for the remaining balance due.
  • Store Credit never expires.
  • Store Credit is provided in U.S. currency
  • To see your Store Credit balance or if you have any other questions, please contact our Customer Service at customerservice@allenschwartz.com

 

INTERNATIONAL ORDER POLICY

 

We offer free shipping worldwide. All orders will be delivered within 4-7 days. 

All duties and taxes will be calculated at checkout. You will have the option to pay duties and taxes at checkout or upon your order arrival. If you choose to pay upon arrival, you are liable for all duties and taxes billed by the destination country's customs department. If you choose to pay at checkout, there will be no additional fees when you receive your order. 

All orders placed before 12pm PST will be processed that day. If an order is placed after 12pm PST it will be processed and shipped the following day. All orders placed after 12pm PST on a Friday will be processed the following Monday.

Once you place your order, you will receive an order confirmation from us. Additionally, you will receive an email with tracking information within 24-48 hours of your purchase.

If you have any questions regarding placing an order or a current order please email us at: customerservice@allenschwartz.com

 

INTERNATIONAL RETURNS & EXCHANGES

 

We will accept returns for a full refund if the package is shipped within 14 days of receipt. Thereafter, we'll offer store credit as long as the package is shipped within 30 days of receipt.

Customers must pay for shipping of the item(s) being returned. 

Once we receive a return, we will inspect it to make sure there are no damages. All returns must be unworn, unwashed, and unused to be eligible for a refund or store credit.

*Please note that we will only accept returns or exchanges for items bought online at allenschwartz.com. Merchandise purchased from other retailers, including department stores or specialty stores must be returned/exchanged to the store from which it was originally purchased, and is subject to the return policy of the originating retailer.

If you have any questions regarding refunds or exchanges: customerservice@allenschwartz.com

© 2018 Allen Schwartz

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