Updated Customer Care

US RETURN/EXCHANGE POLICY

We want you to be pleased with your purchase. However, if you are not completely satisfied, you may exchange or return the item(s) in your order. In every online order you will find a prepaid return shipping label. Please use that to send back the item(s) you wish to return.

Packages must be returned within 14 days of the delivery date in order to receive a full refund. Orders received within 30 days of the delivery date are eligible for store credit.

Once we receive a return, we will inspect it to make sure there are no damages. All returns must be unworn, unwashed, and unused to be eligible for a refund or store credit.

*Please note that we will only accept returns or exchanges for items bought online at allenschwartz.com. Merchandise purchased from other retailers, including department stores or specialty stores must be returned/exchanged to the store from which it was originally purchased, and is subject to the return policy of the originating retailer.

To process a return or exchange for allenschwartz.com, please follow the guidelines and instructions below:

  • Unwashed, unworn, unused merchandise with original tags attached, may be returned within 14 days of delivery for a refund.
  • Unwashed, unworn, unused merchandise with original tags attached, may be returned within 30 days of delivery for store credit.
  • Any items returned after the 14 day period are eligible for store credit or exchange only. Exchanges and online store credit will only be issued within 30 days of delivery.
  • Note that if the item(s) returned, DO NOT have original tags or are soiled/damaged NO REFUND OR EXCHANGE will be applied.
  • E-gift cards are not eligible for returns, exchanges, or cash value.
  • If we identify an unreasonable return pattern, we may restrict or refuse future transactions from such customers.  

REFUNDS

Once the merchandise has been returned in its original condition, your refund/credit will be processed within 7 business days. If a refund is due, a credit will be issued in the original form of payment.

Please note that the credit may not show up until your credit card's next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they receive the information from us.

Final approval on all returns and exchanges will be made solely at our discretion.

STORE CREDIT

  • Store Credit will be issued as an “e-gift card.”
  • Store Credit can only be used on our website, www.allenschwartz.com.
  • Store Credit cannot be transferred to another person or account.
  • Store Credit may not be purchased and is only provided when previously purchased items have been returned and you were given “store credit.”
  • Store Credit may NOT be used to purchase gift cards.
  • Any purchase amount that exceeds the value of the Store Credit will require an additional method of payment for the remaining balance due.
  • Store Credit never expires.
  • Store Credit is provided in U.S. currency
  • To see your Store Credit balance or if you have any other questions, please contact our Customer Service at customerservice@allenschwartz.com.

INTERNATIONAL SHIPPING POLICY

 We have partnered with a third party to service our international customers. Once you have created your shopping Cart, choose the "International Checkout" button. You will then be automatically transferred to a page where you will be provided with international shipping costs as well as duties and taxes for your shipment.
Upon completion of your order, your credit card will be charged for the entire purchase. We will ship the goods to the third party distribution facility where they will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.

© 2018 Allen Schwartz

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